FAQs

Account


How do I change my account information?

If you would like to change your account information, simply click on My Account on the domeBEAUTY.com home page.  Enter your log-in information and change your account information as necessary.  Click Save when complete.

What do I do if I forgot my password?

If you forgot your password, simply click on My Account icon on the domeBEAUTY.com website's main navigation. Type your email address where indicated and click the Forgot Your Password link.  An email will be sent to your email address with your password.

Why should I create an account?

Creating an account on domeBEAUTY.com will make check-out quick and easy since your contact information will be saved for future purchases.  We also will not share your contact information with outside parties.

 

Products


Are dome BEAUTY products hypoallergenic?

dome BEAUTY products have been developed to prevent customers from allergic issues

Does  dome BEAUTY test on animals?

dome BEAUTY does not and will never test any product on animals.

Do dome BEAUTY products contain gluten?

dome BEAUTY assures that all products do not contain gluten in the ingredient formulas. However, we can not certify that commodities have not been in contact with gluten during the providers' production process.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-369-2500 or INFO@domeBEAUTY.com.

 

Shopping Experience


Does domeBEAUTY.com ship to PO Boxes?

domeBEAUTY.com offers USPS as a shipping option which does deliver to PO Boxes.

How do I check my order status?

Click the account icon on the domeBEAUTY.com website's main navigation.  Log-in to your account and select Order History. You will see all your orders along with their status and tracking numbers.  If you are already logged in, click on the account icon on domeBEAUTY.com website's main navigation and then click on Order History.  If you do not have an account, please contact Customer Service at 1-877-369-2500 or email us at INFO@domeBEAUTY.com

How do I return items?

dome BEAUTY would like you to be pleased with your purchase and will gladly refund any unopened or gently used items within 30 days of purchase through our website. If you would like to return an item, please email info@domeBEAUTY.com to request a RMA number.  Please ship your return to:

dome BEAUTY Returns

RMA #

105 Stonehurst Ct.

Northvale, NJ 07647

domeBEAUTY.com is unable to refund shipping charges. Please allow 10-14 business days of processing time. We reserve the right to deny returns  for items that do not meet the return policy requirements. If you require further assistance, please call Customer Service at 1-877-369-2500.

How much does dome BEAUTY charge for shipping?

All purchases are shipped via UPS and we offer the following shipping options: Ground ( 5 to 7 business days), 2 Day (2 business days), and Overnight (1 business day). Business Days: Monday - Friday, excluding federal holidays within the United States. Orders received on Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied. No delivery on Saturday and Sunday.

All orders require 24 hours for order processing. Orders received after 12:00 pm EST will be processed the following business day.

Is it safe to shop online?

Ordering from domeBEAUTY.com is safe and secure. During the checkout process, you are on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.

What are my payment options?

dome BEAUTY accepts the following payment methods:  Visa, Master Card, American Express and PayPal.

Where does dome BEAUTY ship?

dome BEAUTY ships to the US, Canada and Europe addresses only.   Please contact us if we do not ship to your address at this time.

 

Customer Service


How do I contact Customer Service?

If you need assistance, please call our toll-free Customer Service number 1-877-903-4671 or email us at INFO@domeBEAUTY.com. All emails will receive a response within 24-48 hours.  Our customer service representatives are available to help you Monday through Friday 10am - 5pm EST. 

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